Cisco CX Level 1 24x7x4MDS Support for 9396T 32G 96-Port FC | Enterprise — CON-L14HR-DSC9396K

Keep your storage fabric covered when response time matters most. Cisco CX Level 1 24x7x4MDS support is built for the 9396T 32G 96-port Fibre Channel switch, giving infrastructure teams a defined support path for critical SAN operations. This service is aimed at environments where switch availability directly affects application access, backup windows, and recovery objectives. With 24x7 coverage and a 4-hour response target, it helps teams move quickly from incident detection to vendor-backed troubleshooting. That matters when a fabric issue can ripple across multiple hosts, arrays, and business services. For organizations standardizing on Cisco storage networking, this support offering adds operational certainty without introducing hardware changes. It is a practical fit for procurement teams that need to align service coverage with the value of the underlying switch investment. The result is stronger continuity for production workloads and a clearer path for escalation when the fabric is under pressure. Ideal For Supporting a production Fibre Channel SAN in a data center Covering a Cisco storage networking switch tied to business-critical workloads Maintaining service continuity for backup and recovery infrastructure Standardizing support coverage across enterprise SAN operations Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour response target versus slower standard response models 3 Cisco-backed escalation versus generic third-party support 4 Built for the 9396T 32G 96-port FC switch versus broad, non-specific coverage