Cisco CX Level 1 24x7x4 Support for Nutanix HCI | Enterprise — CON-L14HR-HCI5CSNU

Keep critical Nutanix hyperconverged workloads covered with Cisco CX Level 1 24x7x4 support. This professional services offering is designed for production environments that depend on all-NVMe performance and need a clear support path when issues arise. The service helps reduce uncertainty during incidents by providing around-the-clock coverage and a defined four-hour response target. For infrastructure teams, the value is operational control. Hyperconverged platforms are often the backbone of virtualized applications, databases, and shared services, so support quality matters as much as hardware performance. A structured support engagement gives your team a direct path to vendor assistance, which can shorten troubleshooting cycles and reduce the burden on internal staff. This service is especially relevant when the environment is business-critical and the cost of delay is measured in application impact, recovery time, and staff escalation. Cisco CX Level 1 support helps preserve uptime expectations while giving procurement and operations teams a support model that aligns with enterprise service requirements. When the platform is built for performance, the support plan should be built for urgency. This service is intended to protect the investment in your Nutanix all-NVMe hyperconverged stack with responsive coverage and a more predictable operational experience. Ideal For Support a production Nutanix hyperconverged cluster Cover all-NVMe infrastructure that runs business-critical workloads Provide escalation support for operations teams after-hours Maintain service continuity for virtualized application platforms Why This Product 1 24x7x4 coverage is better suited to production systems than standard business-hours support 2 Level 1 vendor support helps reduce internal escalation load during incidents 3 All-NVMe Nutanix coverage aligns support with high-performance infrastructure demands 4 Defined response expectations improve planning versus ad hoc assistance models