Cisco CX Level 1 24x7x4 Support for Nutanix All NVMe | Enterprise Support — CON-L14HR-HCIN1ESN

Keep critical Nutanix hyperconverged workloads covered with Cisco CX Level 1 support built for 24x7 operations and 4-hour response expectations. This service is aimed at infrastructure teams that cannot afford slow escalation paths when storage, compute, or virtualization issues threaten application availability. For all-NVMe environments, support quality matters as much as hardware performance. Cisco CX Level 1 helps maintain a clear service path for incident intake, troubleshooting, and vendor coordination so your team can move from symptom to resolution with less friction. That matters when the platform is carrying databases, VDI, private cloud services, or other latency-sensitive workloads. Compared with basic coverage, this support tier is better suited to organizations that need tighter response commitments and a more structured support experience around a business-critical Nutanix deployment. It is a practical fit for teams standardizing on Cisco-backed service coverage while protecting the operational value of an all-NVMe architecture. Ideal For Production Nutanix clusters running business-critical applications All-NVMe hyperconverged platforms supporting virtual desktops Enterprise private cloud environments requiring around-the-clock support Infrastructure teams standardizing vendor support for storage-intensive workloads Why This Product 1 Faster response expectations than basic business-hours support 2 Better fit for production Nutanix environments than break-fix coverage 3 Designed for all-NVMe hyperconverged workloads 4 Supports around-the-clock operations with structured escalation