Cisco CX Level 1 24x7x4 Support for Catalyst 2960X | On-Site Maintenance — CON-L14HR-WSC604DL

Keep access-layer switching covered with 24x7x4 on-site service for Cisco Catalyst 2960X environments. This support offering is built for operations that cannot wait on depot turnaround or next-business-day response. When a hardware issue interrupts service, the four-hour parts-and-labor response target helps restore the switch faster and reduce the operational cost of downtime. The service includes parts replacement, repair, web, email, and phone support, plus new releases updates to keep the covered system aligned with current maintenance requirements. Defective media retention adds an important control for organizations that must maintain custody of failed components. For infrastructure teams managing branch, campus, or edge access switching, this level of coverage helps standardize support expectations and protect service continuity. Compared with basic warranty coverage, this plan is designed for environments where response time, on-site execution, and media retention are part of the risk model. It supports a more disciplined maintenance strategy for production networks that carry user access, voice, wireless, and other business-critical traffic. Ideal For Campus access switching that must recover quickly from hardware faults Branch network deployments requiring predictable on-site support coverage Production LAN environments where failed media must remain under control IT operations teams standardizing maintenance for Catalyst 2960X switches Why This Product 1 Four-hour on-site response target for faster recovery 2 Defective media retention for tighter component control 3 Parts and labor coverage instead of basic break-fix only 4 3 year service term for stable support planning