Cisco CX Level 1 24x7x4 Secure Firewall Support | Cisco Support — CON-L14HR-FPR3140A

Protect perimeter uptime with a support plan designed for operational urgency. Cisco CX Level 1 24x7x4 coverage gives security teams around-the-clock access to assistance for Cisco Secure Firewall environments, with a four-hour response target that helps shorten exposure during incidents and service interruptions. For infrastructure teams, the value is not just access to support — it is the ability to keep security controls available when traffic, policy enforcement, and inspection services cannot wait. This service tier is well suited to organizations that run business-critical networks, distributed sites, or security stacks where delayed response can create real operational risk. Compared with lower-touch support options, 24x7x4 coverage is built for faster recovery and tighter operational control. It helps align support expectations with the importance of the firewall layer itself: continuous protection, rapid escalation, and a service model that fits enterprise uptime requirements. Ideal For Supporting enterprise firewall deployments that require continuous coverage Backing branch and campus security stacks with rapid response support Maintaining protection for internet edge and perimeter security controls Standardizing support for Cisco Secure Firewall across distributed sites Why This Product 1 Faster response than standard business-hours support 2 Designed for Cisco Secure Firewall environments 3 Four-hour response target for urgent incidents 4 Better fit for mission-critical perimeter security