Cisco CX Level 1 24x7x4 OSMDS CON-L14OS-C9710 | Partner Support — CON-L14OS-C9710

Protect service continuity with Cisco Partner Support Service, a partner-delivered technical support model backed by Cisco services infrastructure. Built for channel organizations that need to expand support capacity without taking on every operational burden alone, this offering helps create a more scalable support practice. The service is structured for collaborative delivery: the partner owns the customer relationJTFp and primary support responsibility, while Cisco provides the infrastructure and enablement behind the scenes. That makes it a strong fit for organizations building branded support offerings, improving operational margins, or formalizing a phased service strategy. With 24 x 7 coverage and a 4-hour response target, this service is designed for environments where response discipline matters. It is especially relevant when support expectations are high, escalation paths must stay clear, and the partner needs a dependable framework to deliver technical assistance under its own brand. Ideal For Building a partner-branded support practice for Cisco customers Extending technical coverage for environments that require 24 x 7 response Improving support margins through a collaborative service model Phasing in a managed support offering across a channel organization Why This Product 1 Partner-delivered rather than Cisco-branded fulfillment 2 Includes 24 x 7 coverage with a 4-hour response target 3 Backed by Cisco infrastructure for channel support delivery 4 Better suited to branded service practices than standard break-fix support