Cisco CX Level 1 24x7x4 OSMDS 9396T 96 Active Ports | Support — CON-L14OS-DS9396ET

Protect production switching with Cisco CX Level 1 support built for the 9396T platform. This service is structured for teams that need rapid response, continuous coverage, and a clear support path for infrastructure carrying active traffic across 96 ports with 32G SFPs. For enterprise networks, support quality matters as much as hardware capability. A service tier like this helps reduce uncertainty when issues surface, giving operations teams a defined escalation path and access to Cisco-backed assistance around the clock. That matters when the switch sits in the data path for business-critical workloads, campus aggregation, or high-density connectivity. This support offering is a fit for organizations that standardize on Cisco and want to protect the operational value of the installed base. It helps preserve uptime expectations, simplify procurement planning, and align service coverage with the lifecycle of the underlying platform. For buyers comparing lower-tier support options, the difference is not just response time — it is the confidence that the network core has the attention it needs when every minute counts. Ideal For Supporting campus or aggregation switching in always-on enterprise networks Covering production infrastructure where rapid response is required Standardizing support for Cisco 9396T deployments across the fleet Protecting high-density port environments with defined service coverage Why This Product 1 24x7x4 coverage versus standard business-hours support 2 Cisco-backed service versus third-party break-fix coverage 3 Platform-specific support for 9396T versus generic network support 4 Defined enterprise response model versus ad hoc assistance