Cisco CX LEVEL 1 24x7x4 Nutanix Support | Enterprise Service — CON-L14HR-HCINM8SN

Keep business-critical Nutanix workloads covered with Cisco CX Level 1 support for 210CM8 all-NVMe hyperconverged environments. This service is built for teams that need a clear escalation path, consistent coverage, and faster response when infrastructure issues threaten availability. For distributed compute and storage stacks, response timing matters. A 24x7x4 support model helps ensure assistance is available around the clock, with a four-hour response objective that supports operational continuity during incidents. That makes this service a strong fit for environments where downtime has direct impact on users, transactions, or internal service levels. Cisco-backed support adds value when the platform is already standardized on Nutanix and all-NVMe architecture. It gives procurement and operations teams a defined service tier that aligns with the cost and criticality of the underlying infrastructure, rather than relying on generic break-fix coverage. For organizations running dense virtualized workloads, this support model helps preserve uptime expectations and simplify vendor accountability. Ideal For Supporting production Nutanix clusters running business-critical virtual machines Covering all-NVMe hyperconverged infrastructure in enterprise data centers Providing escalation support for infrastructure teams during after-hours incidents Standardizing support coverage for procurement-managed Cisco service renewals Why This Product 1 24x7x4 coverage for time-sensitive infrastructure incidents 2 Cisco support tier aligned to Nutanix hyperconverged environments 3 Defined four-hour response objective for operational planning 4 Better fit for production workloads than basic break-fix coverage