Cisco CX Level 1 24x7x4 Nexus 9300 16P 400G | Enterprise Support — CON-L14HR-N9KC931G

When the network fabric carries critical traffic, response time matters. This Cisco CX Level 1 service provides 24x7x4 support for Nexus 9300 Series deployments with 16-port 400G configurations, giving operations teams a defined path to restore service quickly when issues arise. The value is in the recovery window. Around-the-clock coverage and four-hour response help reduce the operational drag of waiting for assistance during peak hours, maintenance windows, or after-hours incidents. For teams running dense switching environments, that can mean fewer prolonged disruptions and more predictable incident handling. This support tier is well suited to infrastructure teams that need vendor-backed coverage for high-throughput network segments. It helps align support expectations with the performance profile of the platform, making it easier to justify the investment in a premium switching architecture that cannot afford slow service engagement. Ideal For Supporting a Nexus 9300 leaf-spine deployment Covering a 16-port 400G aggregation switch in a data center Maintaining after-hours support for mission-critical network fabrics Reducing recovery time for high-density enterprise switching Why This Product 1 Provides 24x7 coverage instead of business-hours-only support 2 Includes a 4-hour response target for faster incident handling 3 Targets Nexus 9300 Series 16-port 400G environments 4 Fits premium switching fabrics that need tighter recovery windows