Cisco CX Level 1 24x7x4 DNA Center Appliance Gen 2 | Support — CON-L14HR-DN2HWXL

Maintain Cisco DNA Center Gen 2 with support coverage built for teams that depend on network automation every day. This service provides 24x7 access and a 4-hour response target, helping organizations reduce downtime risk when the platform is central to visibility, policy enforcement, and operational control. DNA Center is not a peripheral tool. It sits in the path of network operations, so service delays can affect troubleshooting speed, configuration workflows, and the ability to keep large environments aligned. Level 1 coverage gives buyers a defined support path for issues that need vendor attention without adding uncertainty to the maintenance plan. For enterprises standardizing on Cisco-managed operations, this service helps preserve continuity around a high-value appliance and supports a more predictable support posture. It is a practical choice when the cost of platform interruption is higher than the cost of premium coverage, especially in environments where automation and assurance are part of the operating model. Ideal For Enterprise network automation support Cisco DNA Center production maintenance Operations center platform continuity Critical infrastructure escalation coverage Why This Product 1 24x7 coverage versus limited-hours support 2 4-hour response target versus slower maintenance plans 3 Level 1 support for operational continuity 4 Vendor-backed coverage for DNA Center Gen 2