Cisco CX Level 1 24x7x4 Catalyst 9500 16-Port 10G Support | Enterprise — CON-L14HR-C95K16XA

Keep your Catalyst 9500 deployment under disciplined support coverage with Cisco CX Level 1 24x7x4 service. This plan is built for infrastructure teams that need rapid access to Cisco assistance when a switching issue threatens availability, performance, or change windows. With 24x7x4 coverage, support is available around the clock and targeted for a four-hour response window, helping reduce the time between incident and action. For enterprise networks, the value is not just access to help — it is the ability to protect business continuity on a high-value switching platform. This service is well suited to environments where the Catalyst 9500 anchors campus aggregation, distribution, or high-throughput access layers and where downtime carries real cost. It gives procurement and operations teams a clear support path for a premium switching investment, with the confidence that Cisco-backed expertise is available when it matters most. Choose this service when the network is too important for standard business-hours coverage and too critical to leave without a defined escalation path. Ideal For Supporting a Catalyst 9500 switch in a campus core or distribution layer Covering a 10G switching platform that must stay available after hours Backing a network refresh where rapid vendor escalation is required Protecting a production switching environment with defined response targets Why This Product 1 24x7x4 coverage versus business-hours-only support 2 Cisco-backed escalation for Catalyst 9500 switching 3 One-year service term for planned support budgeting 4 Electronic delivery for faster service activation