Cisco CX Level 1 24x7x4 ASR1000HX Builtin Support | Enterprise Service — CON-L14HR-FLSA1LHX

Keep your routing platform covered with Cisco CX Level 1 24x7x4 ASR1000HX built-in support. This service is intended for environments where the network edge cannot afford slow response cycles or fragmented escalation paths. It gives infrastructure teams a defined support model for a platform that often anchors WAN, data center interconnect, and high-availability routing designs. The 24x7 coverage model supports operations that run beyond business hours, while the 4-hour response target helps reduce uncertainty when incidents affect core connectivity. For architects, this means support that matches the operational importance of the platform. For procurement teams, it adds a service layer that helps protect the value of the underlying Cisco investment. This support package is a practical fit for organizations that want vendor accountability and a clear path to resolution when routing issues arise. It is especially relevant where uptime, incident response discipline, and service continuity are part of the operating standard. When the network edge carries production traffic, support quality matters as much as hardware capability. Ideal For Supporting a production router at the network edge Maintaining coverage for WAN and interconnect routing infrastructure Providing vendor escalation for connectivity incidents Extending support planning for high-availability Cisco deployments Why This Product 1 24x7 coverage versus standard business-hours support 2 4-hour response target for faster incident handling 3 Cisco-backed service for a critical routing platform 4 Better fit for production edge networks than basic support plans