Cisco CX Level 1 24x7x4 ASR1000 Route Support | TAC Live Support — CON-L14HR-ASRRP2B

When routing infrastructure is central to business operations, support quality matters as much as hardware performance. Cisco CX Level 1 24x7x4 for ASR1000 routing platforms provides around-the-clock technical coverage with TAC live support and a four-hour response target, helping teams move from incident to resolution with less delay. This service is designed for organizations that cannot afford long troubleshooting cycles or uncertain escalation paths. It gives network teams direct access to Cisco support resources, helping reduce the operational impact of software and technical issues on customer access, internal applications, and partner connectivity. Compared with lower-tier support options, this offering is built for environments that need faster engagement and stronger operational assurance. It is a practical fit for enterprises standardizing on Cisco routing and looking for support that aligns with the value of the platform and the cost of downtime. Ideal For Supporting Cisco ASR1000 routers in enterprise WAN and edge environments Maintaining 24-hour network availability for customer-facing services Escalating routing incidents through Cisco TAC for faster resolution Standardizing support coverage for mission-critical routing infrastructure Why This Product 1 Provides 24x7x4 coverage instead of business-hours-only support 2 Includes TAC live support for direct Cisco escalation 3 Targets ASR1000 routing platforms specifically 4 Fits environments where routing downtime has immediate business impact