Cisco CX LEVEL 1 24X7X2 CRYPTO THROUGHPUT LI CON-L12HR-FLSAX12H | Support, License — CON-L12HR-FLSAX12H

Preserve encrypted traffic performance and avoid throughput bottlenecks with Cisco CX Level 1 24x7x2 Crypto Throughput LI support. This contract-level service provides around-the-clock Level 1 technical coverage with a 2-hour response SLA for crypto throughput licensing issues and operational incidents that affect encryption performance. Cisco engineers remotely validate license entitlements, verify crypto feature configuration, and triage throughput degradations to keep production workloads operating within expected parameters. Use this service when cryptographic processing is on the critical path—VPN concentrators, encrypted SD-WAN overlays, and high-throughput firewall/ISR offloads. The engagement reduces risk by delivering vendor-backed expertise, clear escalation paths, and proactive troubleshooting that complement on-premise infrastructure skills. This offering is best selected over basic support when encryption performance is a business SLA driver and when rapid vendor response materially reduces incident exposure and operational overhead. Ideal For Sustain VPN concentrator throughput during peak remote-access periods Validate crypto license entitlements after hardware or software upgrades Troubleshoot encrypted SD-WAN throughput drops affecting branch sites Protect high-throughput firewall offload paths using vendor support Why This Product 1 Focuses specifically on cryptographic throughput and license validation instead of general device support 2 Includes a 2-hour response SLA for rapid triage of throughput-impacting incidents 3 Provides vendor escalation path to advanced Cisco engineering for complex crypto bugs 4 Delivered via remote Cisco CX teams to reduce on-site footprint and speed resolution