Cisco CX LEVEL 1 24X7X2 CISCO ISR 4451 SEC B CON-L12HR-ISX451-X | Support, Security — CON-L12HR-ISX451-X

Sustain branch security and service continuity on Cisco ISR 4451 platforms with CX Level 1 24x7x2 support for the SEC B bundle. This service provides continuous Level 1 coverage with a 2-hour response SLA for incidents affecting security features included in Security Bundle B. Cisco engineers remotely validate bundle licensing, assess configuration and policy issues, and perform initial troubleshooting to restore secure connectivity. The offering is tailored for deployments where ISR 4451 services protect enterprise edge and WAN ingress—VPN termination, firewall services, intrusion prevention, and secure routing. Selecting this service over basic support reduces operational risk through prioritized vendor triage, documented remediation actions, and clear escalation to higher-tier Cisco specialists when needed. Ideal for organizations requiring vendor accountability for branch security incidents and predictable, measurable response commitments. Ideal For Restore ISR 4451 VPN concentrator connectivity after a security feature failure Troubleshoot firewall rule processing affecting branch application access Validate SEC B license entitlements after platform refresh Mitigate IPS signatures causing false positives in production Why This Product 1 Targets ISR 4451 SEC B security bundle specifically versus generalized device support 2 Includes 2-hour response SLA to minimize branch security exposure 3 Focused on license verification and security-feature triage to reduce misconfiguration risk 4 Delivered by Cisco CX teams with defined escalation to advanced security engineering