Cisco CX Level 1 24x7x2 Catalyst C8300 Support — 1 Year Depot Exchange

Preserve Catalyst C8300 availability with CX Level 1 24x7x2 support for one year. Includes depot exchange parts handling, multi-channel vendor support, and advance parts replacement to shorten recovery windows. Protect network availability with a 1 year CX Level 1 24x7x2 support contract Replace faulty hardware via depot exchange with advance parts replacement Access technical assistance via phone, email, and web knowledge base Resolve parts issues faster using vendor-managed parts replacement Standardize incident handling using service SKU CON-L12HR-C830IN6T Coordinate repairs and logistics through a service depot delivery model Reduce on-premise effort by leveraging exchange-based service workflows Key Features Service term: 1 year Service level: CX Level 1 (24x7x2) Service model: Depot exchange with advance parts replacement Provided support: Phone, email, web knowledge base, parts replacement Manufacturer part number: CON-L12HR-C830IN6T Intended product: Cisco Catalyst C8300 FAQ What does 24x7x2 mean for this CX Level 1 service? The designation indicates continuous coverage with an elevated response posture; specifics of response and parts timing follow the depot exchange and advance parts replacement processes under the service SKU. Does this service include onsite engineer dispatch? This SKU is a depot exchange service; onsite dispatch is not included by default. Review Cisco service options if onsite coverage is required. How do I initiate a parts replacement? Open a support case with Cisco referencing the device serial and service SKU (CON-L12HR-C830IN6T). Cisco will coordinate depot exchange and advance parts as applicable. Can I extend this service beyond one year? Yes. Extensions and multi-year agreements are available through Cisco and authorized resellers—contact your procurement representative to bundle renewals.