Cisco CX LEVEL 1 24X7X2 ASR1001X BUILTIN 1 — 24x7x2 Support | ASR1001X, TAC — CON-L12HR-FLSABGEX

Keep critical ASR1001X routing infrastructure available and recoverable on the timetable your operations require. This Cisco CX Level 1 24x7x2 service delivers continuous coverage with a 24x7x2 response model, Cisco TAC engagement, and tailored diagnostics for ASR1001X built-in platforms. Engineers focus on rapid incident triage, validated workarounds, and escalation to appropriate engineering teams to minimize mean time to repair. The offering is scoped to ASR1001X built-in instances, removing ambiguity about supported hardware while ensuring accountability and clear contact paths during major outages. Choose this support level when your network carries production services that cannot tolerate prolonged impairment and when vendor-attested troubleshooting and remediation are required to justify premium procurement spend. Ideal For Sustain enterprise edge routing for SD-WAN or MPLS over ASR1001X Maintain ISP peering and transit availability on ASR1001X platforms Support branch aggregation routers carrying voice and data traffic Ensure vendor-backed remediation for ASR1001X firmware-related outages Why This Product 1 Targets ASR1001X built-in devices for focused vendor-backed troubleshooting 2 Provides 24x7x2 response pattern versus business-hour options 3 Includes Cisco TAC escalation rather than third-party break/fix 4 Emphasizes documented closures and post-incident summaries