Cisco CUCME Phone License Basic | On-Site Support Renewal — SW-CCME-UL-BASIC=

Keep your collaboration environment supported with a service plan designed for operational continuity. This 1-year offering provides 9 x 5 on-site maintenance with next-business-day response, plus parts replacement and access to a web knowledge base and new releases updates. For teams responsible for voice and collaboration infrastructure, service quality is measured in downtime avoided and issues resolved quickly. On-site support reduces the burden on internal staff when hardware problems arise, while parts replacement helps move failed components out of the critical path. The next-business-day response target gives IT a clear expectation for escalation and restoration planning. This basic offer is a practical fit for organizations that want dependable maintenance coverage for an existing deployment without paying for broader service tiers they may not need. The electronic and physical service structure supports both remote guidance and tangible replacement workflows, which is useful when the environment includes mixed support requirements. Choose this service when you need a defined maintenance window, predictable response timing, and a support model that keeps collaboration systems available for the business. Ideal For Supporting an existing collaboration deployment that needs scheduled maintenance coverage Replacing failed parts in a voice or conferencing environment with minimal delay Providing on-site remediation for operational issues during business hours Maintaining a predictable support budget for a 1-year service term Why This Product 1 On-site support shortens remediation time versus remote-only plans 2 Parts replacement adds hardware recovery coverage 3 Next-business-day response supports predictable escalation 4 9 x 5 coverage fits standard business operations