Cisco CON-SSSNT-WSAS396S Secure Web Appliance Support 8x5xNBD | Enterprise — CON-SSSNT-WSAS396S

Maintain dependable support for Cisco Secure Web Appliance S396 deployments with 8x5xNBD coverage designed for organizations that need predictable response during the workweek. This service gives IT teams a clear support path when web security infrastructure needs attention, helping reduce the time spent diagnosing issues and waiting for resolution guidance. For security teams, the value is operational control. Secure web appliances sit in the traffic path and influence user access, policy enforcement, and threat inspection. When something goes wrong, the cost is not just technical — it affects productivity, risk posture, and service continuity. This support model is built for that reality, with business-hours coverage and next-business-day response that fits structured enterprise operations. It is a practical choice for teams that standardize on Cisco security infrastructure and want support aligned to the appliance’s role in the network. The result is faster access to vendor expertise, less ambiguity during incidents, and a support plan that matches the importance of the platform. Ideal For Supporting enterprise web security gateways during business hours Maintaining Cisco appliance coverage in centralized security operations Reducing recovery time for traffic-path security incidents Backing web filtering and threat inspection infrastructure Why This Product 1 Business-hours support with next-business-day response 2 Better fit for production security appliances than break-fix coverage 3 Aligned to Cisco Secure Web Appliance S396 deployments 4 Helps reduce downtime in traffic-path security services