Cisco CON-SNTP-M38X24FS 24x7x4 Support | ME3800X Carrier Ethernet — CON-SNTP-M38X24FS

Support carrier Ethernet operations with Cisco 24x7x4 coverage for the ME3800X switching platform. This service is designed for teams that cannot wait for next-business-day handling when a switch failure affects customer circuits, aggregation, or transport services. With around-the-clock access and a 4-hour response target, this support tier helps reduce the operational impact of hardware issues and keeps recovery aligned with strict service expectations. It is a strong fit for providers and enterprise network teams that measure value in uptime, response speed, and fewer service interruptions. Compared with basic support, this level is built for environments where the switch is part of the service itself. That makes it a practical choice when the cost of delay is measured in missed SLAs, disrupted connectivity, and added engineering time. Ideal For Supporting carrier Ethernet aggregation switches in production networks Covering customer-facing transport nodes with strict SLA targets Maintaining always-on switching infrastructure in service provider environments Reducing recovery time for enterprise edge and metro Ethernet deployments Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour response for faster restoration of switching services 3 Cisco-specific support for ME3800X Carrier Ethernet hardware 4 Better suited for SLA-driven networks than standard maintenance plans