Cisco CON-SNT-DW0G5012 Partner Support 24x7x4 | Technical, DWDM — CON-SNT-DW0G5012

Protect high-value optical networking investments with Cisco Partner Support Service for the 10GBASE-DWDM 1550.12 nm SFP10G. Built for channel-led delivery, this service gives partners access to Cisco services infrastructure while they remain the primary support provider to their end users. The 24 x 7 x 4 hour response model is designed for environments where optical transport issues can affect application performance, inter-site connectivity, and recovery windows. Phone support is included to accelerate triage, while the collaborative service structure supports phased implementation and a branded support experience delivered by the partner. This is a practical fit for organizations that need more than a basic warranty. It supports operational teams that want faster response, clearer escalation paths, and a service model aligned to recurring support commitments. For partners, it also helps build service margins and expand support offerings around Cisco optical infrastructure. Ideal For Supporting Cisco DWDM optics in a carrier or enterprise optical transport environment Providing partner-branded support for customer-deployed Cisco optical hardware Maintaining service response commitments for inter-site connectivity infrastructure Building a phased support practice around Cisco optical networking assets Why This Product 1 Built for partner-delivered support, not Cisco-branded fulfillment 2 Includes 24 x 7 x 4 hour technical response 3 Adds phone support for faster optical issue triage 4 Supports phased implementation for service expansion