Cisco CON-SMBS-AIR2IBK9 Support | 8x5xNBD 802.11ac Wave 2 — CON-SMBS-AIR2IBK9

Maintain dependable support coverage for Cisco wireless infrastructure with an 8x5xNBD service model. This entitlement is designed for organizations that value structured business-hours support and next-business-day response for eligible 802.11ac Wave 2 3x3 deployments. For IT teams managing office, campus, or branch wireless access, the appeal is consistency. You get defined support hours, a clear response expectation, and a service structure that fits environments where immediate onsite intervention is not required every hour of the day. That makes it a practical choice for stable networks that still need vendor-backed coverage. This support offering is especially relevant when wireless availability matters, but the environment can tolerate standard business-hours service windows. It helps procurement teams align support cost with operational need while preserving access to Cisco expertise for incident handling and escalation. Ideal For Supporting office wireless networks that operate primarily during business hours Covering campus access points where next-business-day response is acceptable Standardizing support for branch deployments with predictable service needs Aligning Cisco wireless support with procurement budgets and service tiers Why This Product 1 Business-hours coverage versus 24x7 premium support 2 Next-business-day response for stable wireless environments 3 Cisco-backed service for eligible 802.11ac Wave 2 3x3 deployments 4 Lower service intensity than onsite response contracts