Cisco CON-PSRN-CTSSX860 TelePresence Support 8x5xNBD | Exchange — CON-PSRN-CTSSX860

Keep video collaboration systems available when meetings cannot slip. This Cisco Partner Support Service for TelePresence Video provides 8x5 coverage with next-business-day advance parts replacement for the Cisco SX80 codec. It is built for organizations that depend on room-based conferencing and need a defined service path when a critical codec component fails. The value is operational certainty. Instead of waiting through extended repair cycles, IT teams get a structured exchange service model with parts replacement and a service depot workflow. That helps reduce the time a conference room sits offline and gives support teams a clearer process for restoring service. For enterprises standardizing support across collaboration rooms, this service helps protect the investment already made in Cisco video infrastructure. It is especially useful where uptime expectations are high, but 24x7 coverage is not required. The 1-year term fits refresh cycles, budget planning, and environments that want to align support spend with the active lifecycle of the codec. If your organization runs executive rooms, huddle spaces, or meeting rooms that rely on the SX80 platform, this support package offers a practical balance of response speed, replacement handling, and vendor-specific expertise. Ideal For Executive conference room support for Cisco SX80 deployments Business-hour collaboration room coverage with defined replacement timing Enterprise video infrastructure support during refresh cycles Procurement of service coverage for installed TelePresence codec assets Why This Product 1 1-year term for lifecycle-aligned support 2 Advance parts replacement versus standard repair queues 3 Service depot exchange model for faster restoration 4 Cisco SX80-specific coverage versus generic support