Cisco CON-OSP-WSC296XT 24x7x4OS Support for Catalyst 2960-X | Enterprise — CON-OSP-WSC296XT

Maintain network availability when access-layer issues can’t wait. Cisco Smart Net Total Care 24x7x4OS for Catalyst 2960-X gives operations teams around-the-clock access to Cisco support with a 4-hour onsite response target for covered hardware incidents. That matters when a switch outage can disrupt users, endpoints, voice traffic, or downstream services. This service is designed for organizations that depend on stable campus switching and want a defined support path instead of ad hoc break/fix handling. It helps reduce time spent diagnosing failures, accelerates replacement coordination, and keeps recovery aligned to a service-level commitment. For infrastructure teams, that means fewer surprises and a clearer operational plan when hardware problems occur. Compared with basic warranty coverage, 24x7x4OS support adds the responsiveness and escalation depth expected in production environments. It is a practical fit for distributed offices, branch networks, and enterprise access layers where downtime carries real cost. If the Catalyst 2960-X is part of your business-critical edge, this support package helps keep it that way. Ideal For Supporting campus access switches in enterprise headquarters Covering branch office switching where downtime affects users Maintaining network recovery targets for production LAN environments Backing critical edge infrastructure with vendor support coverage Why This Product 1 24x7 support coverage versus business-hours-only plans 2 4-hour onsite response target versus standard replacement timing 3 Vendor-backed escalation for Catalyst 2960-X incidents 4 Designed for production access switching, not general advisory services