Cisco CON-L24HR-UCSFIU36 CX Level 2 24x7x4 for UCSM | Support — CON-L24HR-UCSFIU36

Keep support coverage aligned to the pace of your infrastructure. Cisco CX Level 2 24x7x4 Connect for UCSM is designed for environments where service interruptions need fast attention and support windows cannot be limited to standard business hours. This coverage model is built for operational teams managing UCSM-related environments that depend on consistent response availability. The 24x7x4 structure supports around-the-clock access with a four-hour response objective, helping reduce the time between issue identification and vendor engagement. For enterprise procurement and infrastructure leaders, this type of support is about more than a contract line item. It is a way to preserve service continuity, reduce uncertainty during incidents, and keep support expectations clear across the lifecycle of the deployment. When the environment is tied to critical workloads, response timing matters. This plan is structured for that reality. Ideal For Supporting UCSM-managed infrastructure that requires 24x7 incident response Covering enterprise environments where four-hour response timing is required Maintaining service continuity for critical Cisco deployments Aligning support coverage with always-on data center operations Why This Product 1 24x7x4 coverage supports always-on operations 2 Four-hour response objective is stronger than standard business-hours support 3 Cisco-specific coverage fits UCSM environments more precisely than generic support 4 Level 2 service is suited to operational escalation needs