Cisco CON-L1NCO-HCIVF8SU CX Level 1 Support | Hyperconverged vSAN — CON-L1NCO-HCIVF8SU

Maintain service continuity for hyperconverged infrastructure with Cisco CX Level 1 support. This offering is tied to the CON-L1NCO-HCIVF8SU service line and is positioned for all-NVMe hyperconverged vSAN node environments that need dependable support coverage rather than ad hoc break-fix handling. The 8x7 coverage model is a practical fit for teams that operate during extended business windows and need a defined support path when issues arise. With next-business-day response, it helps reduce uncertainty around service escalation and keeps infrastructure teams focused on restoring normal operations quickly. For environments built on hyperconverged architecture, that support structure matters: the cost of delayed resolution can ripple across compute, storage, and application availability. Choose this support level when the platform is important enough to warrant formal coverage, but not every workload requires premium around-the-clock response. It gives procurement and operations teams a clear service boundary for sustaining the node stack that underpins critical virtualized workloads. Ideal For Supporting all-NVMe hyperconverged vSAN nodes in production Covering extended-hours operations for virtualized infrastructure Providing vendor-backed service for compute and storage clusters Maintaining continuity for enterprise hyperconverged deployments Why This Product 1 Service coverage is 8x7 rather than 24x7 2 Response is next-business-day, not same-day premium support 3 Designed for hyperconverged vSAN nodes, not general software licensing 4 Targets all-NVMe infrastructure where support continuity matters