Cisco CON-L1NCO-HCI8NFRE CX Level 1 Support | Nutanix HCI — CON-L1NCO-HCI8NFRE

Protect critical Nutanix workloads with Cisco CX Level 1 support designed for all-NVMe hyperconverged environments. This service gives infrastructure teams a structured path for issue intake, triage, and escalation, helping reduce time spent diagnosing operational disruptions. For organizations running performance-sensitive workloads, predictable support matters as much as the platform itself. Cisco’s service model is built for teams that need responsive assistance without adding internal overhead. It supports day-to-day stability across complex HCI deployments, where storage performance, node health, and service continuity all affect business outcomes. The 8x7 coverage window is well suited to enterprise operations that need consistent access to support during the workweek and beyond standard business hours. For procurement teams, this support offering adds value by extending the operational life of the platform and reducing the cost of unplanned downtime. It is a practical fit for environments where the infrastructure stack is already standardized on Cisco and Nutanix, and where service quality must match the investment in all-NVMe architecture. Ideal For Supporting production Nutanix clusters in enterprise data centers Providing weekday and extended-hour coverage for HCI operations Backing all-NVMe infrastructure with vendor support Reducing escalation delays for infrastructure teams Why This Product 1 Provides vendor-backed Level 1 support instead of generic help desk coverage 2 Matches Nutanix all-NVMe environments rather than broad, non-specialized service 3 Offers 8x7 coverage for operational continuity beyond standard business hours 4 Reduces internal triage effort with structured issue intake and escalation