Cisco CON-L1NBX-C9200CX2 CX Level 1 8x5xNBD | Catalyst 9000 Support — CON-L1NBX-C9200CX2

Keep compact Catalyst 9000 environments supported with a service model built for practical operations. Cisco CX Level 1 provides 8x5xNBD coverage with phone support and a 4-hour response target, giving teams a clear path to escalation when issues affect access-layer performance. This service is designed for organizations that want dependable support without overbuying complexity. It fits environments where the network must stay available during business hours and where next-business-day handling is acceptable for non-emergency recovery. The result is a support structure that helps reduce uncertainty, improve response discipline, and keep operational teams focused on service delivery instead of troubleshooting alone. For channel-led deployments, the Partner Support Service model also aligns with a collaborative support approach. That matters when the partner owns the customer relationJTFp and needs Cisco-backed infrastructure behind the service motion. It is a sensible choice for compact Catalyst deployments that still carry real business impact and deserve more than basic break-fix coverage. Ideal For Supporting compact Catalyst 9000 switches in branch offices Providing business-hours coverage for access-layer network operations Backing partner-delivered managed support offerings Maintaining technical support for distributed enterprise edge deployments Why This Product 1 8x5xNBD coverage versus 24x7 support 2 4-hour response versus standard response windows 3 Phone support versus self-service only coverage 4 Partner Support Service versus direct-branded service