Cisco CON-L1NBD-CSCOEECK Level 1 8x5xNBD Support | Codec EQ, Enterprise — CON-L1NBD-CSCOEECK

Maintain continuity for Cisco Codec EQ environments with a support plan designed around business-hour coverage and next-business-day response. This Level 1 service gives IT teams a defined path for issue handling, helping reduce downtime risk when collaboration endpoints are part of daily operations. For organizations that depend on stable meeting-room performance, the value is in response discipline. 8x5 coverage aligns with standard operating windows, while NBD support helps move incidents into the queue quickly when time matters. That combination is well suited to teams managing distributed conference spaces, executive rooms, and standardized collaboration stacks where consistency matters more than ad hoc break-fix support. This service is a practical fit for procurement teams that want a Cisco-aligned support option without overbuying coverage they do not need. It supports planning, budgeting, and lifecycle management with a service level that is easy to understand and easier to operationalize across multiple rooms or sites. Ideal For Supporting executive conference rooms with Cisco Codec EQ systems Covering standard weekday collaboration operations across office sites Maintaining service continuity for room-based video conferencing deployments Adding vendor-aligned support to production collaboration infrastructure Why This Product 1 Business-hour coverage instead of 24x7 support 2 Next-business-day response for predictable incident handling 3 Level 1 service for Cisco Codec EQ environments 4 Better fit for standard operating schedules than premium around-the-clock plans