Cisco CON-L14OS-9396V CX Level 1 24x7x4OSMDS | Support, Fibre Channel — CON-L14OS-9396V

Maintain storage fabric availability with Cisco CX Level 1 support for the 9396VV 64G fixed Fibre Channel switch. This 24x7x4OSMDS service is designed for environments where SAN stability matters and downtime carries immediate operational risk. With around-the-clock coverage and a four-hour response target, it gives infrastructure teams a defined support path when switch issues threaten connected workloads. For enterprise storage teams, the value is not just access to support — it is faster movement from incident to resolution. That matters when the switch sits in the path of critical databases, virtualization clusters, or backup infrastructure. Cisco-backed service helps reduce uncertainty during escalations and keeps your team aligned to a vendor-supported process. This service is a practical fit for organizations that standardize on Cisco Fibre Channel infrastructure and need support terms that match the importance of the fabric. It supports disciplined operations, simplifies procurement, and helps justify the investment in high-performance storage networking by protecting the platform that carries it. Ideal For Supporting a production SAN built on Cisco Fibre Channel switching Covering storage networking for virtualization and database clusters Maintaining service continuity for backup and replication fabrics Standardizing support for enterprise data center switch deployments Why This Product 1 Defined 24x7 coverage for mission-critical storage networking 2 Four-hour response target for faster escalation handling 3 Cisco-backed support for the 9396VV Fibre Channel platform 4 Better fit for enterprise SANs than basic break-fix coverage