Cisco CON-ECDO-CS9NK9DE Webex Desk First Light Essential Support

Maintain Cisco Webex Desk endpoint coverage with First Light Essential service, combining an 8x5 support schedule with next-business-day onsite response. This service entitlement suits organizations operating Webex Desk collaboration devices that require business-hours support and a defined onsite service path in office workspaces. Provide First Light Essential coverage for Cisco Webex Desk collaboration endpoints. Maintain support availability on an 8x5 business-hours schedule. Receive a next-business-day onsite service component through the NBDOS service characteristic. Key Features First Light Essential coverage level 8x5 business-hours support schedule Next-business-day onsite service characteristic FAQ What is included with CON-ECDO-CS9NK9DE? CON-ECDO-CS9NK9DE identifies First Light Essential coverage for a Cisco Webex Desk device. Its service designation includes 8x5xNBDOS, meaning business-hours support with a next-business-day onsite service component. It is a support entitlement rather than a Webex Desk endpoint. What does 8x5xNBDOS mean for Cisco Webex Desk support? 8x5xNBDOS identifies an 8-hour, 5-day support schedule with a next-business-day onsite service component. This designation helps distinguish the response arrangement for a supported Cisco Webex Desk device from coverage with different hours or service methods. Which device does this service support? This service applies to Cisco Webex Desk, the desk-based collaboration endpoint named in the service description. Match the entitlement to the installed Webex Desk device receiving coverage, rather than treating it as a hardware endpoint or accessory. Is CON-ECDO-CS9NK9DE a Webex Desk hardware unit? No. CON-ECDO-CS9NK9DE is a Cisco support service entitlement associated with a Webex Desk endpoint. Its First Light Essential designation, 8x5 support schedule, and next-business-day onsite component describe coverage characteristics rather than hardware features.