Cisco CON-3SNT-C897VAK9 3-Year On-Site 24x7x4 Support | Maintenance — CON-3SNT-C897VAK9

Keep remote access services available when outages are not an option. This 3-year Cisco support service for the 897 VDSL2/ADSL2+ platform delivers on-site maintenance with 24x7 coverage and a 4-hour same-business-day response target. Parts and labor are included, helping simplify repair events and reduce the operational burden on internal teams. For distributed environments, the value is in speed and predictability. When a branch gateway or access device fails, waiting for depot turnaround can extend disruption across users, voice, and business applications. On-site service shortens the path to restoration by bringing qualified support to the equipment location, where the issue can be diagnosed and addressed in place. This service is designed for organizations that depend on stable WAN access and want a defined support window, clear response expectations, and lower risk around hardware incidents. It is a practical fit for teams that need to protect uptime without overcommitting internal resources to break-fix logistics. Ideal For Supporting a branch office router or access device that must stay online during business hours Maintaining WAN connectivity for remote sites that cannot wait for depot repair turnaround Reducing downtime risk for customer-facing locations dependent on stable internet access Standardizing hardware support coverage across distributed Cisco access deployments Why This Product 1 On-site response instead of depot-based repair 2 24x7 coverage for critical access environments 3 Parts and labor included for simpler incident resolution 4 4-hour same-business-day response target