Cisco CON-3OSP-B200BC2 3-Year SNTC 24x7x4OS | Support Service — CON-3OSP-B200BC2

Protect production Cisco deployments with 3-year Smart Net Total Care coverage designed for teams that cannot afford slow response or fragmented support. This service package pairs around-the-clock technical access with 4-hour onsite response, helping reduce outage duration when hardware issues threaten service continuity. For infrastructure teams, the value is in the speed and structure of the support path. When a fault appears, you get a defined escalation model backed by Cisco support resources and onsite assistance when remote troubleshooting is not enough. That matters in environments where every hour of downtime affects users, operations, or revenue. This service is intended for Cisco customers who need dependable lifecycle support for eligible equipment and want a contract-backed option rather than ad hoc break/fix coverage. It fits organizations standardizing on Cisco support tiers and looking to keep critical systems under a single, accountable service umbrella. Ideal For Supporting production Cisco hardware in enterprise data centers Maintaining service coverage for branch and campus infrastructure Backing critical network equipment with defined response targets Standardizing support for Cisco environments under contract Why This Product 1 Includes 24x7 access instead of business-hours-only coverage 2 Adds 4-hour onsite response for faster recovery 3 Covers a full 3-year term for planning certainty 4 Backed by Cisco support rather than third-party break/fix