Cisco Compute Hyperconverged HCIAF220CM7 Support | 24x7x4 On-Site — CON-L1NBD-HCIAM7SN

Support hyperconverged infrastructure with a service model designed for fast restoration and controlled risk. This Cisco CX Level 1 offering pairs 24x7 coverage with 4-hour parts and labor response, giving operations teams a clear path when hardware faults threaten application availability. The service includes on-site repair, parts replacement, and defective media retention, which matters in environments where data handling, chain of custody, and rapid component recovery are part of the operating standard. For infrastructure teams, that combination reduces the burden of coordinating multiple vendors and shortens the time between failure and remediation. A 5-year service duration makes this a practical fit for platforms expected to stay in production across multiple budget cycles. It supports the economics of hyperconverged deployments by protecting the underlying hardware investment and helping avoid the cost of prolonged outages or emergency replacement activity. For organizations running business-critical workloads, this is the kind of service that keeps the platform supportable long after deployment day. Ideal For Supporting production hyperconverged clusters with strict uptime targets Covering remote sites that need fast on-site hardware response Maintaining data handling controls during failed drive or media events Extending service coverage across a multi-year infrastructure lifecycle Why This Product 1 Faster recovery than standard business-hours support 2 On-site parts and labor for hardware incidents 3 Defective media retention for tighter data control 4 5-year coverage suited to long-lived infrastructure