Cisco COHS-DP-PRM-SSP-1Y Premium 24x7 Support | Enterprise Support — COHS-DP-PRM-SSP-1Y

Keep critical data platform operations covered every hour of the day. Cisco Premium (24x7) Support for SW-DATAPLAT-PREM is designed for environments where service interruptions, delayed response, or unclear escalation paths are not acceptable. With around-the-clock support coverage, it gives infrastructure teams a stronger operational safety net for production workloads and business-critical services. This support plan is a practical fit for organizations that run data platforms with tight uptime expectations and limited tolerance for extended troubleshooting cycles. It helps reduce the gap between incident detection and vendor engagement, which can matter when platform issues affect downstream applications, reporting pipelines, or user access. For procurement teams, the value is straightforward: defined premium support for a named Cisco software platform, with the coverage model needed to justify the cost of keeping operations stable. For technical teams, it means a support relationJTFp aligned to production reality rather than standard business-hour constraints. Compared with basic support options, this tier is built for faster attention, better continuity, and a more reliable path through incidents that affect the data layer. Ideal For Supporting a production data platform that requires continuous vendor coverage Maintaining uptime for business-critical applications dependent on SW-DATAPLAT-PREM Reducing response time for incidents outside standard business hours Providing premium support coverage for enterprise operations teams Why This Product 1 24x7 coverage instead of business-hour-only support 2 Built for production data platform operations 3 Stronger escalation path than standard support tiers 4 Annual support term simplifies renewal planning