Cisco Codec Pro ST CX Level 1 8x5xNBD Support | Collaboration — CON-L1NBD-CS8MK9CO

Keep collaboration spaces ready for the next meeting, not waiting on a repair queue. Cisco CX Level 1 8x5xNBD for Codec Pro ST provides business-hours support with next-business-day hardware replacement, giving IT teams a predictable path to restore room systems after a failure. This service is built for organizations that depend on the Codec Pro ST for executive rooms, conference spaces, and high-visibility collaboration environments. When a codec issue interrupts a scheduled call, the cost is not just technical — it is lost time, delayed decisions, and a poor experience for the people in the room. Cisco support helps shorten that recovery window with structured case management and replacement logistics. For procurement, this support tier offers a practical balance between coverage and cost for environments that do not require around-the-clock response. For operations teams, it provides a clear escalation path and a defined replacement objective, which is often the difference between a minor interruption and a day-long room outage. It is support designed to protect the value of the collaboration platform already in place. Ideal For Executive conference room support for scheduled meetings Business-hours collaboration spaces with predictable usage IT support coverage for Cisco Codec Pro ST deployments Procurement of vendor-backed service for room systems Why This Product 1 8x5 coverage versus 24x7 premium support 2 Next-business-day replacement versus same-day recovery options 3 Cisco-backed escalation versus informal break-fix support 4 Built for Codec Pro ST collaboration environments