Cisco Codec EQ Stand Alone 8x5xNBD Service

Protect Cisco Codec EQ deployments with vendor-backed coverage that aligns response to business hours and next-business-day replacement. This service helps reduce downtime risk, preserve meeting continuity, and keep support ownership with Cisco for a single codec environment. Protect Cisco Codec EQ availability with 8x5xNBD service coverage Restore covered systems faster using next-business-day response Align support to business hours with 8 hours per day, 5 days per week coverage Reduce downtime exposure via vendor-backed service handling Simplify support planning with stand-alone codec coverage Control service spend using standard business-hour support scope Maintain meeting continuity through Cisco-managed incident response Support collaboration rooms with a service plan built for predictable operations Key Features Cisco Codec EQ stand-alone service coverage 8x5 support window Next-business-day response Professional services support model Vendor-backed service entitlement MPN: CON-NCDDN-CSCOEECK FAQ What does 8x5xNBD mean for this service? It provides support during standard business hours, 8 hours per day, 5 days per week, with next-business-day response for covered incidents. Which product is covered? This service is intended for Cisco Codec EQ stand-alone deployments. Is this a hardware item? No. It is a professional services support contract for the covered Cisco codec environment. Why choose this over 24x7 coverage? It fits environments that operate primarily during business hours and want to control support costs without overbuying coverage.