Cisco CNBR-SMI-BS-SIA-3 3-Year Cluster Support | Enterprise Service — CNBR-SMI-BS-SIA-3

Maintain continuity across microservices deployments with Cisco’s 3-year per-cluster basic SIA coverage for SMI infrastructure. This service is built for teams running distributed application environments where support consistency matters as much as the platform itself. By tying coverage to the cluster, it gives infrastructure leaders a defined support model for troubleshooting, escalation, and operational stability. For organizations standardizing on Cisco microservices infrastructure, this support offering helps reduce uncertainty when issues arise in production. It is suited to environments where service availability, response coordination, and vendor-backed assistance are part of the operating model. The 3-year term supports longer planning cycles and simplifies procurement for teams that want to align support with refresh and lifecycle windows. Compared with ad hoc break-fix coverage, this service provides a more structured path for maintaining service quality across the cluster. It is a practical choice for enterprises that need dependable support around mission-critical application infrastructure without overbuying features they do not need. Ideal For Supporting a production microservices cluster in an enterprise data center Standardizing vendor coverage across a Cisco-based application platform Aligning support terms with a three-year infrastructure lifecycle Providing structured assistance for cluster-level troubleshooting and escalation Why This Product 1 Per-cluster coverage instead of generic account-level support 2 3-year term for cleaner lifecycle planning 3 Basic SIA support for structured vendor assistance 4 Cisco-backed coverage for SMI environments