Cisco CML-CE-1Y 1-Year Technical Support | Enterprise Service — CML-CE-1Y

Keep critical Acronis support coverage in place for a full year with a service model built for urgent operational needs. CML CE SW V1.X, 1YR provides 24x7 technical assistance with a 1-hour response target, helping teams move quickly when incidents affect backup, recovery, or server availability. This service is designed for organizations that need dependable escalation support rather than basic break-fix coverage. Phone and emergency telephone support give administrators direct access to assistance when time matters most, while the electronic service format simplifies tracking and administration across the support term. For environments where downtime affects recovery objectives and internal IT bandwidth is limited, this support plan adds a higher level of responsiveness and accountability. It is a practical fit for teams that want predictable coverage, faster triage, and a defined support window without adding complexity to procurement or operations. Ideal For Supporting Acronis True Image Echo Server for Windows in EDU and GOV environments Maintaining escalation coverage for a single server deployment Backing up internal IT teams that need faster vendor response Extending support on an existing Advantage Standard upgrade path Why This Product 1 Includes 24x7 support instead of limited business-hours coverage 2 Targets 1-hour response for faster escalation handling 3 Covers a full 1-year term for predictable planning 4 Supports upgrade from Advantage Standard