Cisco CMB SPT SVC 24X7X2 Catalyst 9163E AP | Support, Enterprise — CON-NCF2-CW9163EB

Keep outdoor wireless infrastructure covered with Cisco support for the Catalyst 9163E AP. This service is built for organizations that depend on continuous connectivity and need a clear support path when issues affect availability. With 24x7x2 coverage, teams gain around-the-clock access to Cisco-backed assistance and a two-hour response objective, helping reduce the operational impact of faults in demanding environments. That matters when access points support customer-facing spaces, campus mobility, or distributed outdoor coverage where downtime is visible and costly. For procurement and infrastructure leaders, this service adds value by extending the life of the deployment with vendor support that is aligned to the hardware in use. It is a strong fit when the cost of interruption is higher than the cost of maintaining premium support coverage. Ideal For Supporting outdoor campus Wi-Fi access points Maintaining wireless coverage in customer-facing spaces Reducing downtime risk for distributed AP deployments Backing critical connectivity with Cisco service coverage Why This Product 1 24x7 coverage for always-on wireless environments 2 Two-hour response objective for faster incident handling 3 Matched to the Catalyst 9163E AP hardware 4 Better fit than basic support for critical outdoor deployments