Cisco CMB SPT SVC 24X7X2 ASR 9901 Chassis | 24x7 Support, Enterprise — CON-NCF2-ASR9901S

When the chassis sits at the center of the network, response time is not a detail — it is the difference between a contained event and a broad outage. Cisco CMB SPT SVC 24X7X2 for the ASR 9901 chassis is designed for infrastructure teams that need continuous support coverage and a fast escalation path for critical routing platforms. This service is a strong fit for backbone, edge, and aggregation environments where uptime expectations are high and maintenance windows are limited. The 24x7x2 model provides around-the-clock support with a two-hour response objective, helping teams move quickly from fault detection to vendor engagement. That matters when the chassis supports traffic flows that carry revenue, customer access, or internal application connectivity. For procurement and operations leaders, this support tier helps justify the investment in a premium routing platform by protecting the operational value of the hardware. It is the right choice when the cost of delay is higher than the cost of stronger service coverage. Ideal For Supporting ASR 9901 chassis in core routing and backbone roles Covering edge aggregation platforms that require continuous availability Maintaining service levels for carrier, campus, or data center routing Providing procurement-approved support for high-priority network assets Why This Product 1 24x7 coverage suits always-on routing environments 2 Two-hour response is faster than standard business-hour support 3 Cisco-backed service protects premium chassis investments 4 Better fit than lower-tier support for core network roles