Cisco CMB CX L1 24x7x4 18ASR1001X 25G VPN Support | Enterprise — CON-C14HH-ASR10GSE

Protect business-critical VPN connectivity with Cisco support coverage built for environments where network interruption is not an option. CMB CX L1 24X7X4 18ASR1001X 25G VPN provides 24x7 access to Cisco assistance and a four-hour response commitment for high-priority incidents, helping teams move quickly when remote access, site-to-site tunnels, or secure branch connectivity are affected. This service is suited to organizations that depend on the ASR 1001-X platform for secure WAN aggregation and encrypted traffic handling. It gives infrastructure teams a defined support path for troubleshooting, case escalation, and issue resolution planning, which is especially valuable when VPN availability directly affects users, partners, or operational systems. For procurement teams, the value is in predictable support coverage for a deployed Cisco platform that carries real operational weight. Instead of relying on generic break-fix assistance, this service aligns response expectations with the urgency of enterprise network operations and helps preserve uptime where service delays can ripple across the business. Ideal For Supporting branch VPN connectivity for distributed offices Covering secure remote access services on ASR 1001-X Maintaining uptime for enterprise WAN edge deployments Providing escalation support for critical network incidents Why This Product 1 24x7 coverage instead of business-hours-only support 2 Four-hour response target for urgent incidents 3 Cisco-specific support for ASR 1001-X VPN environments 4 Better fit for critical network operations than generic break-fix coverage