Cisco CMB CX L1 24X7X4 18ASR1001X 20G VPN | Support Services — CON-C14HH-ASR100VP

Keep critical VPN services covered with Cisco 24x7x4 support for the ASR 1001-X platform. Built for teams that cannot afford extended disruption, this service provides around-the-clock access to Cisco support with a four-hour response target for covered incidents. It is designed to help infrastructure teams move quickly from fault to resolution when edge routing or encrypted traffic paths are at risk. For environments that depend on secure connectivity for branch access, partner links, or remote workforce traffic, the value is not just response time. It is the confidence that a production VPN platform has a defined support path backed by Cisco expertise. That matters when a lower-cost support tier would leave critical services waiting until the next business day. This coverage is a practical fit for organizations standardizing on Cisco routing hardware and looking to protect uptime without overbuying services they will not use. It supports operational continuity, reduces uncertainty during incidents, and gives procurement a clear service level tied to business-critical infrastructure. Ideal For Supporting branch VPN connectivity on Cisco ASR 1001-X Covering remote access infrastructure that must stay available after hours Protecting site-to-site encrypted traffic in production WAN environments Providing escalation coverage for enterprise edge routing teams Why This Product 1 24x7 coverage versus business-hours-only support 2 Four-hour response target versus slower standard response tiers 3 Cisco-backed escalation versus third-party generic support 4 Built for ASR 1001-X VPN environments versus broad, non-specific coverage