Cisco CCX 11 Recording License | Unified Contact Center Express — CCX-11-REC-LIC

Add recording capability to Cisco Unified Contact Center Express v11.0 with a dedicated software license designed for contact center environments that depend on interaction capture. This entitlement supports organizations that need to document calls for quality review, compliance workflows, or dispute resolution without expanding beyond the existing CCX platform. Recording is often a core requirement in regulated or service-sensitive operations. By licensing it directly within Cisco Unified Contact Center Express, teams can keep deployment scope clear and align functionality with the contact center stack already in place. That matters when procurement needs precise entitlement control and operations need a clean path for administration. This license is a practical fit for enterprises that already run CCX 11 and want to add recording in a way that is easy to track, audit, and support. It avoids the complexity of broader platform changes while giving supervisors and administrators the visibility they need to review interactions and maintain service standards. For organizations where every recorded interaction has operational or compliance value, a focused license like this is the right level of control. Ideal For Recording customer interactions in a Cisco Unified Contact Center Express v11.0 deployment Supporting quality assurance reviews for contact center supervisors Maintaining compliance documentation for regulated call handling Adding licensed recording to an existing Cisco CCX environment Why This Product 1 Single-license entitlement keeps deployment precise 2 Recording capability is tied to Cisco CCX 11 specifically 3 Supports compliance and QA without platform replacement 4 Cleaner administration than add-on recording workarounds