Cisco CCX 10.0 Workforce Management 1 License | Cloud Licensing — CCX-10-WFM1SL=

Improve day-to-day contact center execution with Cisco CCX 10.0 Workforce Management, a single-license entitlement for organizations that need tighter control over staffing and schedule operations. Designed for Cisco contact center environments, it supports the planning and management workflows that help teams match agent availability to call volume, reduce coverage gaps, and keep service levels on track. This license is a practical fit for environments that need to add workforce management capability without overcommitting to larger bundles. It gives IT and operations teams a focused way to extend CCX functionality where forecasting, scheduling, and intraday adjustments directly affect customer experience. For procurement teams, the value is in buying only what is needed for the deployment footprint. Use it to support a controlled rollout, expand capacity for a specific team, or standardize workforce management access across a defined group of users. In enterprise contact centers, that kind of precision helps justify the investment: fewer manual workarounds, better staffing discipline, and clearer operational visibility. Ideal For Add workforce management capability to a Cisco contact center team Support a pilot deployment for scheduling and forecasting workflows Extend licensed access to a specific operations group Standardize workforce planning for a defined CCX environment Why This Product 1 Single-license entitlement instead of a larger bundle 2 Built for Cisco contact center workflows 3 Focused on staffing, scheduling, and coverage control 4 Better fit for targeted rollout and precise procurement