Cisco CCX 10.0 Upgrade from 4.x SWSS | Enterprise Support Renewal — CON-ECMU-CCX4X1EE

Keep your Cisco Contact Center Express deployment aligned with current support requirements by upgrading SWSS coverage from 4.x to 10.0. This entitlement is designed for teams that need to preserve support continuity while advancing an existing CCX environment to a newer supported release path. For contact centers, staying on an older version can complicate maintenance, limit access to vendor resources, and increase operational risk. This upgrade helps reduce that exposure by keeping the software support relationJTFp intact as you move from 4.x to 10.0. It is a practical procurement choice for organizations that want to protect the installed base rather than replace it. Because the SKU is specific to Cisco CCX, it fits environments where version control, supportability, and renewal discipline matter. It is a targeted way to keep the platform supportable, maintain access to Cisco assistance, and avoid the cost and disruption of a larger migration project. Ideal For Upgrade support coverage for a Cisco CCX deployment moving off 4.x Maintain support eligibility while standardizing on CCX 10.0 Protect a contact center environment during a planned renewal cycle Avoid a full migration by extending support on the existing platform Why This Product 1 Version-specific upgrade path from 4.x to 10.0 2 Keeps existing CCX environment supportable without replacement 3 Cisco support entitlement instead of third-party maintenance 4 Designed for renewal planning and lifecycle control