Cisco CCX 10.0 Adv Quality Management License | Contact Center — CON-L1SW-CCX10AQM

Bring more structure to contact center quality oversight with Cisco CCX 10.0 Advanced Quality Management, sold as 1 license only. This licensing option is intended for organizations that need a focused deployment for quality monitoring, review workflows, and coaching processes tied to customer interactions. For operations leaders, the value is precision. A single-license purchase makes it easier to match entitlement to a specific user, team, or pilot deployment without overbuying. That is especially useful when you are validating a quality management workflow, expanding in controlled phases, or assigning a targeted capability to a specialized role. Cisco quality management tools are typically chosen when interaction review, agent coaching, and service consistency matter enough to justify a dedicated license. This SKU supports that approach with a clear entitlement model and a procurement-friendly quantity of one. It is a practical fit for teams that want to improve oversight while keeping licensing tightly scoped to actual need. Ideal For Pilot deployment for contact center quality management Assigning quality oversight to a single supervisor or team Validating coaching workflows before wider rollout Adding a targeted license to an existing Cisco contact center environment Why This Product 1 Single-license purchase for precise entitlement control 2 Better fit for pilot or targeted deployment than bulk licensing 3 Supports quality oversight and coaching workflows 4 Clear Cisco SKU for procurement and renewal tracking