Cisco Catalyst CW9800M CX Level 1 8x5xNBD

Maintain wireless operations with Cisco Catalyst CW9800M support coverage built for business hours and next-business-day response. This Level 1 service helps teams keep a critical controller environment on a defined support path, reducing downtime risk and giving procurement a clear service tier for ongoing operations. Maintain controller support with 8 x 5 coverage Reduce operational uncertainty using next-business-day response Align support spend with business-hour wireless operations Keep escalation paths defined through Level 1 service coverage Support Cisco Catalyst CW9800M environments with a formal service tier Simplify procurement with a clearly scoped support model Match service coverage to standard enterprise operating hours Preserve wireless availability planning with predictable response timing Key Features 8 x 5 support coverage Next-business-day response Level 1 service tier Cisco Catalyst CW9800M support Wireless controller service coverage Business-hour support model Formal escalation support FAQ What does 8 x 5 x NBD mean? It indicates support coverage during standard business hours, five days a week, with next-business-day response. Which product is supported? This service is for the Cisco Catalyst CW9800M wireless controller. Is this a 24 x 7 support plan? No. It is a business-hour support service with next-business-day response. Why choose Level 1 support? Level 1 support fits environments that need a defined service tier without the cost of broader premium coverage.