Cisco Catalyst CW9800M 8x5xNBD Support | Wireless Controller — CON-PSUT-CW98M21A

Keep critical wireless infrastructure covered with partner support for the Cisco Catalyst CW9800M wireless controller. This 8x5xNBD service is built for organizations that want predictable assistance during business hours and next-business-day response when a case requires escalation. It helps reduce downtime risk without paying for around-the-clock coverage that many environments do not need. For teams running campus access, guest connectivity, and policy-driven wireless services, support quality matters as much as the hardware itself. This service adds a clear support path for the CW9800M platform, helping IT teams move faster from incident to resolution with vendor-aligned expertise. That matters when controller availability affects authentication, roaming, and user access across the network. Choose this support option when you need dependable coverage for a production wireless controller and a service model that matches standard operating hours. It is a practical fit for enterprises that value response discipline, lower operational friction, and a support contract that protects the investment already made in Cisco wireless infrastructure. Ideal For Supporting a production Cisco Catalyst CW9800M controller in a campus network Covering wireless infrastructure during standard business hours Maintaining service continuity for enterprise mobility and guest access Adding vendor-backed support to an existing Cisco wireless deployment Why This Product 1 Business-hours support instead of 24x7 coverage 2 Next-business-day response for controlled recovery planning 3 Cisco Catalyst CW9800M-specific coverage 4 Better fit for enterprises that want predictable support spend