Cisco Catalyst CW9800H2 8x5xNBD Support | Wireless Control — CON-SSSNT-CW98H21A

Maintain control-plane continuity for Cisco Catalyst CW9800H2 wireless environments with 8x5xNBD support. This service is built for organizations that need structured coverage, predictable service windows, and next-business-day replacement support when wireless control infrastructure cannot sit idle. For enterprise WLAN teams, the value is operational certainty. Instead of absorbing the cost and delay of ad hoc break-fix handling, you get a defined support path aligned to business hours and a replacement model that helps restore service faster after a qualifying hardware issue. That matters when the wireless controller is central to authentication, roaming, policy enforcement, and day-to-day user access. This support offering is a strong fit for infrastructure groups that standardize on Cisco and want to protect the lifecycle of a high-value control platform without overbuying around-the-clock coverage. It helps preserve uptime expectations while keeping support aligned to the way many enterprise networks are staffed and managed. Ideal For Supporting a Cisco Catalyst CW9800H2 deployed as the primary wireless controller Maintaining business-hour coverage for enterprise WLAN operations Reducing recovery time after a qualifying controller hardware failure Standardizing support for campus wireless infrastructure Why This Product 1 Defines a business-hour support window instead of 24x7 coverage 2 Includes next-business-day replacement support for faster recovery 3 Targets Cisco Catalyst CW9800H2 wireless control specifically 4 Fits enterprises that want vendor-backed service without overprovisioning